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They’re specific. They mention a very specific product or service and provide details about their experience with it. They’re real. Don’t fake them. If you don’t have them yet, ask for them and soon you’ll have more than you need. They’re timely. A testimonial about…
Customer satisfaction is essential to the survival of every business. How do you find out if your customers are satisfied? Ask them. When conducting a customer satisfaction survey, what you ask the customer is important, as is how you ask, when you ask, and how…
Every now and then survey your clients and ask them how you’re doing. But make it timely, if you provide seasonal service ask them mid season and then at the end of the season, if you provide daily service ask them every few months, if…
Embrace them! After all, how can you fix issues if you don’t know what they are? Don’t only embrace negative feedback, reward it. If someone says something bad about your service contact them and make it right – more than right. If they complained about…
Why people work just hard enough not to get fired.In large companies there are management tiers, and…
Choosing the Right Web Designer for Your SiteI recently read an article by a woman…
What software are other businesses using and what should you use?I ran across this infographic recently, “The best…
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Testimonial Submissions
Posted in Design, Feedback, UX, Visitors Tagged customer comments, feedback
If you want to get feedback from your clientele you must provide them with the means. Be it a printed card, a web site form, an e-mail survey request, or a phone call. But which is best? The best feedback method depends on your business. …