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Leave Your Own Feedback Read more »

Leave Your Own Feedback

You should already be searching online for comments people post about your business in forums and on web sites – if you’re not, get to it!  The question is, what do you do when someone posts something negative about you, your company, or your products? …


Testimonial Submissions Read more »

Testimonial Submissions

If you want to get feedback from your clientele you must provide them with the means.  Be it a printed card, a web site form, an e-mail survey request, or a phone call.  But which is best? The best feedback method depends on your business. …


5 Traits of Great Testimonials Read more »

5 Traits of Great Testimonials

They’re specific. They mention a very specific product or service and provide details about their experience with it. They’re real. Don’t fake them. If you don’t have them yet, ask for them and soon you’ll have more than you need. They’re timely. A testimonial about…


Client Satisfaction Read more »

Client Satisfaction

Customer satisfaction is essential to the survival of every business. How do you find out if your customers are satisfied? Ask them. When conducting a customer satisfaction survey, what you ask the customer is important, as is how you ask, when you ask, and how…


Survey Your Clients Read more »

Survey Your Clients

Every now and then survey your clients and ask them how you’re doing.  But make it timely, if you  provide seasonal service ask them mid season and then at the end of the season, if you provide daily service ask them every few months, if…


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