If you don’t have testimonials, but still need ways to provide credibility, here are a few ideas.
Use indirect testimonials. List businesses using your products or services. Or list the states [...]
continue readingYou should already be searching online for comments people post about your business in forums and on web sites – if you’re not, get to it! The question is, what [...]
continue readingIf you want to get feedback from your clientele you must provide them with the means. Be it a printed card, a web site form, an e-mail survey request, or [...]
continue readingThey’re specific. They mention a very specific product or service and provide details about their experience with it.
They’re real. Don’t fake them. If you don’t have them yet, ask for [...]
Customer satisfaction is essential to the survival of every business. How do you find out if your customers are satisfied? Ask them.
When conducting a customer satisfaction survey, what you ask [...]